Refund policy

What is your return policy?

Stephy Whefy does not accept returns. All sales are final.

What is your exchange policy?

Stephy Whefy only offers exchanges, no refunds. If you receive your item and it is defective or damaged, you are eligible for an exchange only after three days of receiving the item. Each order is packaged with love & care, but unfortunately things do get tossed around during the shipment process.

You will be responsible for paying for your own shipping coasts for returning your item. Shipping coasts are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your return item. 

What if I never receive my item?

We are not responsible for lost or stolen packages after they leave the Stephy Whefy facilities. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier ( ex: UPS, USPS, FedEx, DHL). We will provide you with the address, Shipping carrier information, tracking information and date of delivery to assist you with your claim investigation. You shall receive compensation for lost/stolen package through the shipping carrier.